Wednesday, September 29, 2010

Toyota Fast Facts: Toyota Canada Plans Customer Advisory for Aftermarket Cruise Control System

> September 29, 2010
>
> Toyota Fast Facts is an update on Toyota and industry news. For more news,
> visit www.toyotanewsroom.com.
>
> 1. Toyota Canada Plans Customer Advisory for Aftermarket Cruise Control
> System
>
> Toyota Canada Inc. (TCI) recently received a single report of a customer
> experiencing an occurrence where engine speed (RPM) fluctuated or varied
> mildly while parked, and for a short period of time, when a customer
> operated a high-powered two-way radio on a regulated frequency in transmit
> mode in close proximity to an aftermarket accessory cruise control unit
> manufactured by Rostra Precision Controls, Inc. (Model AP800).
>
> The report was investigated and it was determined that there is no safety
> defect in the vehicle. In addition, the two-way radio utilized by the
> customer is licensed for use under specific regulatory conditions and
> frequencies in Canada and is not licensed for use by the general public in
> Canada or the United States. Nonetheless, TCI has decided to issue a
> customer advisory to affected vehicle owners to ensure their continued
> confidence in the quality and safety of their vehicles. Through this
> advisory, TCI will offer to remove the accessory cruise control unit at no
> cost to the customer and reimburse them for the purchase price. There are
> approximately 9,000 Canadian owners of 2006-2010 Yaris vehicles who may
> have had the accessory installed.
>
> There are no reports of any such occurrences in the United States. No
> other Toyota or Lexus vehicles are involved, including Yaris models with
> factory cruise control. Testing confirms that this condition does not
> occur when a hand-held CB radio, cell phone or Bluetooth transceiver is
> operated in the vehicle.
>
>
> Toyota Motor North America (TMA) has informed the National Highway Traffic
> Safety Administration of TCI’s decision. Two private distributors in the
> United States – Gulf States Toyota (GST) and Southeast Toyota (SET) –
> installed the accessory in certain Yaris vehicles from 2006 until earlier
> this year, when a production change in the 2010 Yaris made the system no
> longer applicable. We understand that GST and SET will be initiating a
> Customer Support Program advising owners of the circumstances. For those
> owners who may desire to use such high powered, regulated frequency,
> two-way radios in their vehicles or otherwise have any concern, GST and SET
> will offer to remove the cruise control unit at no charge and fully
> reimburse the owner for the cost of the cruise control unit.
>
> (Embedded image moved to file: pic11784.jpg)
>
> 2. Michigan Auto Times’ Names Toyota Prius, Lexus LS to Its Top 10 Picks
>
> The Toyota Prius and Lexus LS were named to Michigan Auto Times’ Top 10
> Picks for consumers looking to buy a new vehicle. Prius was selected as
> the list’s “Green Car” for its “class-leading fuel economy,” and the LS was
> chosen as “Luxury Sedan” for its “quiet ride and rewarding performance.”
>
>
>

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